Neurotopical Therapy is committed to protecting your privacy and the confidentiality of your personal information. As a social work practice, we take our ethical and legal responsibilities seriously and handle your information with care and respect.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect personal and sensitive information necessary to provide social work services, including:

• Name, date of birth, address, email, and phone number

• Emergency contact details

• Health and well-being information relevant to your care

• Information shared during sessions or through intake forms

• Billing and payment information

• Limited website data (such as browser type or pages visited)

• Sensitive information is collected only with your consent and where reasonably necessary to provide services.

Information is collected directly from you when you:

• Make an enquiry or book an appointment

• Complete intake or consent forms

• Participate in sessions (in person or via telehealth)

• Communicate via email, phone, or online platforms

In some cases, information may be collected from third parties (e.g. referrers) with your consent.

Your information is used to:

• Provide capacity-building social work and therapy support services

• Communicate with you and manage appointments

• Maintain accurate client records

• Process payments and administrative tasks

• Meet legal, ethical, and professional obligations

We only use your information for the purpose it was collected unless required or permitted by law.

Your personal information will not be shared without your consent, except where required or permitted by law, including:

• Where there is a serious risk to your safety or the safety of others

• Where there is a serious risk to a child

• Legal requirements such as court orders or subpoenas

• Where information is shared, only the minimum necessary information is disclosed.

We will endeavor to let you know when we must share this information, although this may not always be possible due to risk.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. This includes:

• Secure electronic record systems

• Password-protected devices and platforms

• Limiting access to authorised persons only

Client records are retained in accordance with professional and legal record-keeping requirements.

You have the right to:

• Request access to your personal information

• Request corrections if information is inaccurate or incomplete

Requests can be made in writing and will be responded to within a reasonable timeframe.

Our website may use basic cookies or analytics tools to improve functionality and user experience. These do not identify you personally.

You can disable cookies through your browser settings if you prefer.

If you have concerns about how your privacy has been handled, please contact us directly so we can try to resolve the issue.

You may also contact:

• Health and Community Services Complaints Commissioner (SA)

• Office of the Australian Information Commissioner (OAIC)

• NDIS Quality and Safeguards Commission

For any questions about this policy or your personal information, please contact:

Amelia Wright
hello@neurotopicaltherapy.com.auPh: 0451 089 332